Company Policies
Company Policies
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1. Privacy and Data Protection Policy
Your privacy is very important to us.
When you share your name, address, phone number, or email with Mahadev Cargo Packers and Movers, we keep it completely safe.
We collect your information only to give you the best moving service — nothing more.
We never sell or share your personal details with anyone.
Your data is used only for:
Giving quotations and booking confirmation.
Sharing pickup and delivery updates.
Helping you with insurance or claims if needed.
Sending receipts or invoices after the move.
All your personal details are stored safely and can be deleted anytime upon your request.
We use trusted systems and secure networks to protect your information from unauthorized access.
So, when you contact us at 9821191843 or fill any form, you can feel safe — your privacy is respected.
2. Our Transparent Billing Process
We believe in honest and clear billing. There are no hidden charges or surprise costs.
a) Free Quotation
Once you call us or send your moving request, our team checks your goods list and gives you a free estimate based on:
The number of items.
The distance between pickup and drop location.
The type of service (home, office, car, or bike).
Manpower and packing material required.
b) Payment Methods
We accept payment through cash, UPI, bank transfer, or cheque — whichever is comfortable for you.
c) Final Invoice
After completing the move, you get a full invoice mentioning all services used.
If any extra service (like unpacking or rearrangement) was added at your request, it is mentioned clearly.
We don’t hide anything.
At Mahadev Cargo Packers and Movers, we believe clarity builds trust.
3. Our Step-by-Step Working Method
We follow a simple method that keeps your move smooth and easy to understand.
Step 1: Booking Your Move
Call us at 9821191843 or visit our office in Gurgaon or Delhi to discuss your moving plan.
We’ll note your details, check your goods, and fix a date for shifting.
Step 2: Preparation and Packing
Our packing team arrives with all materials — boxes, tapes, blankets, and bubble wraps.
Each item is labeled carefully so nothing gets mixed up.
Step 3: Loading and Transport
After packing, goods are loaded safely in our clean trucks.
We choose the shortest and safest route for fast delivery.
Step 4: Unloading and Unpacking
At your new home or office, our staff unloads the goods with care and helps in unpacking and rearranging everything.
Step 5: Final Check and Support
After delivery, our supervisor confirms that all items are safely placed and the customer is satisfied.
We stay in touch even after delivery — because service doesn’t end when the truck leaves.
4. Terms and Conditions of Service
We always work with clear and fair rules to avoid any confusion.
a) Booking Confirmation
A booking is confirmed only after the customer accepts our quotation and finalizes the date.
b) Cancellations and Rescheduling
You can cancel or change your moving date, but please inform us at least 24 hours in advance so we can adjust our schedule.
c) Service Limitations
For safety reasons, we don’t move hazardous materials, gas cylinders, live animals, or perishable food items.
d) Liability and Insurance
We take full care of your goods, but accidents can happen.
That’s why we provide moving insurance — so your items are protected even in case of damage during travel.
We help you with all claim procedures smoothly.
e) Responsibility of the Customer
Customers are requested to:
Be present during packing and loading.
Keep important items (like cash, jewelry, and documents) separately.
Make sure there is parking space for loading and unloading.
We work as a team — your cooperation helps us serve you better.
5. Important Disclosures and Disclaimers
All moves are done with care, but delays can happen due to weather, traffic, or government checks.
We do not store or handle illegal items of any kind.
If a third-party service (like cranes or special vehicles) is used, it will be mentioned in the quote.
Rates may vary for weekends or special dates like festivals.
We believe in honesty and open communication.
Whenever you have a doubt, call us directly at 9821191843 — we will explain everything clearly.
6. Insurance and Safety Promise
All goods moved by us are handled carefully, but we also suggest every customer takes transit insurance.
It protects against rare issues like road accidents or fire.
Our safety steps include:
Using double-layer packing for fragile goods.
Tying all large items properly inside the truck.
Using soft padding and corner guards for furniture.
Regular truck maintenance and driver health checks.
We promise — your goods are in safe hands.
7. Need Clarification?
If you have any questions about billing, insurance, or process — don’t hesitate.
📞 Call us anytime at 9821191843 — our customer service team will guide you with full patience and honesty.